Knowledgebase
Cancelations
Posted by - NA - on 01 January 1970 12:00 AM
We are sorry to hear you want to close your account with Eleven2. We hope you will always remember Eleven2 when choosing a hosting company in the future. To close your Hosting Account, you will need to login at: eleven2.com/brain once you are logged in. Click on web hosting, then click on the hosting account you wish to close. Then at the bottom of the bottom of the page click on the Cancel Account button. This will open a request up with our billing detpartment You will be asked why you are wishing to close your account and we would appreciate it if you can leave us a detailed explanation of why you are choosing to leave Eleven2. Also, if you are in your 60 day money back guarantee and wish to take advantage of that, you do need to request to have your account refunded in the cancelation request. That will take care of your Hosting Account portion, if you need to turn off any of your domain name renewals, you can simply click on Domains at the top of the VIP page, and then choose each domain and turn off the auto renew on each domain
NOTE: Cancelations can take up to 10 work days to process.
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