Knowledgebase
Billing Policy
Posted by - NA - on 01 January 1970 12:00 AM
Notification of Invoices
All accounts with Eleven2 are automatically renewed unless you cancel your account using the proper method. You will receive an invoice for your renewal about (7) days before payment of that service is due. This time can be used to update any billing information that might have changed for that account since your last payment or to pay the invoice manually. Any updates or manual payments can be done from the Eleven2 Brain at https://www.eleven2.com/brain/. If you have a credit card on file with Eleven2, we will automatically attempt to bill the credit card on your due date. You will be notified if the payment attempt fails.

Late Fees, Account Suspension, and Account Termination
We appreciate all efforts made by our customers to pay invoices by their due date. If your invoice is not paid within 5 days from the due date, a late fee of 10% of the total invoice amount will be added to the account. As a matter of policy, we typically do not waive our late fees unless there is an error made on our end. If the invoice falls 10 days or more past due, your account will be suspended until full payment has been received. During suspension all your data will remain intact, but visitors will not be able to access your website, and you will not be able to access your control panel, email, or any other account features. Your account will continue to be invoiced while suspended until cancelled by you or terminated by us. If your account falls 90 days or more past due, we would more than likely terminate it from our servers resulting in all data being lost. We also reserve the right to terminate any account that violates our Terms of Service at any time.

Special Note for Cloud & Dedicated Servers
Due to the special nature of cloud and dedicated servers and their high costs to us, we are unable to accommodate the same suspension and termination policy that we do for our shared and reseller accounts. Cloud and dedicated server customers are offered a 3 day grace period before suspension of their service, and are terminated after 10 days.
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