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Knowledgebase : Sales Questions
Unfortunately, we are unable to list our clients, but if you want to strike up a conversation with people that we host, you are more than welcome to at
Yes, you may host your friends. If you want your friends to have their own control panels for their sites, you'll need to get a Reseller account.
Eleven2 only accepts payment via Check, credit card and PayPal at this time
Yes, Paypal is Accepted.
Yes, we use R1soft to make nightly backups of your account.  We keep backups from the last 7 days.  You can restore directly from your cPanel control panel by selecting the R1soft icon.   In addition always remember to also keep you own personal backups...
No. We'd honestly love to, however, we can't single these people/organizations out. We believe that we make our plans affordable for everyone.
We currently do not offer any kind of server-uptime utility. Perhaps in the future we will, but currently, we don't.
No. We just simply do not have the time to invest in building websites. We're always working on our website, and so it would hurt our clients if we stopped focusing on our business to work on someone else's. Though we don't offer web development serv...
Yes. We do provide Mailing List feature for all of our plans.
Yes. We do provide regular SSL certificates and static IPs for $69.99/year. Contact [email protected] for more information or to order.
We do not run PHP in safe mode.
No, we do not support the hosting of anything illegal. We do allow adult content that is legal in the United States, however, we do not allow video streaming or video download websites of adult content. For clarification it is best to contact us.
Probably. We are eleven2, after all. Just check our website or chat with us on live chat!
Yes! We offer a 60 day money back guarantee on our web hosting and reseller hosting. If you cancel at anytime within the first 60 days of your first order you can receive a refund for your hosting services. The guarantee does not apply to domain names, ...
In general, no. Eleven2 doesn't allow you to custom build a plan, however, we have packages that can more than meet your needs for the money you pay. Whether you're a blogger, a designer, small-business owner, a record label, or Fortune 500 company, we ha...
All Reseller packages come with WHM & cPanel installed to help you easily utilize all aspects of your hosting experience.
Eleven2 opened its doors in the Spring of 2004. Since then, we've grown to be one of the most respected hosting companies out there. We're honest, and we're always here for you. Contact us and let's talk!
All accounts are set up INSTANTLY!
Now over 150,000 and growing!
Upon signup, you will be charged for your first contract period. For example, if you purchase our s-200 plan and you choose to go with the 2 Year Pre-Paid payment plan, then you will pay that upfront. However, if you choose to go with a month-to-month pay...
We have PHPSuExec enabled in the server. When using the common PHP installation on a webserver, php runs as the user nobody and it doesn't require the execute flag to be enabled. The problem on this is that if mod_openbasedir is not installed, ev...
The security of personal and account information is something we take very seriously. We absolutely do not transfer or sell your information for inclusion on third party e-mail or other marketing lists.
Your account will be set up instantly*. You will receive an email with your account information, IP address, username and password. You can then start uploading to your site, blog, or photoblog anything that suits your fancy! *If account has passed ...
Whether you purchase an SSL certificate through us or through someone else, eleven2 can install it for you. There is a one time $15 installation fee and $4 a month for a dedicated IP. This is for all custom SSL certificates. Just submit a ticket into VIP...
Yes, just visit our domains page
If you're having trouble ordering, let us help! You can contact our sales department at [email protected], open a live sales chat or call 1-866-eleven2 We're honored that you decided to join the growing eleven2 community, and we look forward to work...
Yes, and we plan on keeping it that way. Eleven2's servers are connected to an extremely powerful and fully redundant network (no single point of failure). Our network has over 20 GB/s of available bandwidth from Tier 1 transit providers.
In the event that your account wasn't setup immediately, you may find that your order has been flagged for further review and verification by a customer service representative (since we would usually have you online 15 minutes using our automatic system)....
Generally speaking, no. However, this usually depends on the nature of your website. If you are strictly a blogger or have a very text-based website, having 100,000 hits a day may not be a problem. However, if your site is very database driven and include...
We currently only accept Visa, Mastercard, Discover, and American Express.
We have set up SPF records for all the domains hosted on our servers, so other remote mail servers will know that messages sent from your domain are legitimate, and all others are not. You can read more about SPF at .
We have Spamassasin enabled for all the accounts hosted in our servers. It moves all messages that it perceives as spam into a junk folder that you can check in your web-mail or external mail client provided imap is being used.
If you need additional space and bandwidth, you can simply upgrade your account to a higher plan. Upgrading your plan provides a much better value than paying for more bandwidth and storage on the side.
We have no limit for MySQL connections.
Unfortunately, there is not an address that you can send a payment to.  When you view your unpaid invoice you can click pay with paypal, this is how you must pay each invoice if you choose to pay with paypal. was designed by our team of in-house designers.
Yes. Our techs will install almost any Perl module upon request. Just fill out a ticket in VIP and a tech will assist you with this installation.
No, however we offer a script installer that includes 250+ scripts.  A full list is at
No.  No two hosting plans are the same so they may offer an inferior product for less money that we just could not match with our high level of service.
Yes. We allow sites to have commercial advertisements... as long as they meet our Terms Of Service.
We always use the latest stable version of cPanel.
Yes, actually we do! You can find them at
As of December 28th, 2009, these are the countries that we cannot do business with due to US Treasury Embargo Restrictions. Reference: Sudan
Dedicated IP addresses are $4/month. To order email [email protected]
Dallas, TX LocationDatacenter: Colo4Test IP: Download Link: DatacenterDatacenter: IomartTest IP: Download Link: Dat...
If you have ordered an ip, you will just need to open a sales ticket to have this setup.