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Knowledgebase : Billing
Unfortunately, we are not able to accept checks, money orders, wire transfers, or Western Union payments due to the additional manual processing required on our end.
You have 10 days after the date due before we will suspend your account. You can make payment at anytime once it is suspended and your account will be automatically re-enabled. If you do not pay your account within 90 days after the due day, your account...
  Unfortunately, there is not an address that you can send a payment to. At the end of every term, you will be sent an email asking for renewal. In the email, you will be sent a link to click on for all PayPal payments. Technically, these payments...
Absolutely. You are more than welcome to upgrade to any of our new plans at anytime. You can upgrade by loginging into your client area and going to Web Hosting >> Choose your Hosting account >> Upgrade / Downgrade account. You can still st...
We are sorry to hear you want to close your account with Eleven2. We hope you will always remember Eleven2 when choosing a hosting company in the future. To close your Hosting Account, you will need to login at: eleven2.com/brain once you are logged in. ...
Notification of Invoices All accounts with Eleven2 are automatically renewed unless you cancel your account using the proper method. You will receive an invoice for your renewal about (7) days before payment of that service is due. This time can be used ...
To request a credit on your account, please visit: https://www.eleven2.com/brain/slarequest.php and submit the form with the information requested. A member of our executive management team will review your request and apply the credit within 5 business...