Date: Sunday March 7 - Monday March 8, 2021

Time: 23:00 PST - 09:00 PST

Scope of Work:

We will be upgrading and migrating our help desk software to a new platform.  All tickets and account history will be ported over to the new system. All other services will be fully functional and live chat will be available 24/7/365 as usual.  We will be redirecting all users to a maintenance page with a link to our live support.  There will not be any interruption to your sites during this upgrade, as it's only for our help desk system.  During this window, please contact us via livechat if you need immediate support as the helpdesk will be taken offline throughout the duration of the window. 

Thanks for being an E2 client!

Date: Wednesday December 23, 2020

Time: 19:00 PST - 23:59 PST

Scope of Work:

We will be upgrading our help desk software according to the time schedule above. All other services will be fully functional and live chat will be available 24/7/365 as usual.  There will not be any interruption to your sites during this upgrade, as it's only for our help desk system.  During this window, please contact us via livechat if you need immediate support as the helpdesk will be taken offline throughout the duration of the window. 

Thanks for being an E2 client!

Date:

July 17, 2020

Time:  14:00 PST

Issue:

Cloudflare is having a network outage.  It does not impact our systems, but many of our clients use cloudflare for DNS, and if you do, you might see your sites as down when the servers are fully up.  Cloudflare is having DNS issues as well.  More can be see at https://www.cloudflarestatus.com/

Hello,

WHMCS sent us an email advising us of a potential vulnerability.  Therefore, we are writing to advise you of a potential security vulnerability when htaccess directives are not enforced appropriately for WHMCS. This most commonly occurs in web server environments such as nginx.

WHMCS 6.0 and later

If the following file is readable from a web browser, then you need to investigate and apply appropriate configurations for your web server environment.
A verification tool has also been made available to assist in determining if your web server environment is affected. This tool can be downloaded here.

Hi,

We were notified about some major vulnerabilities with CPanel's current version of EXIM and it can lead to exploitation for crypto attacks.  As a result, we have since the 6th of June been patching all of our servers.  All our shared servers are protected, but we need our dedicated and VPS clients to contact us ASAP.  We will be upgrading them as well as fast as possible.  If you don't want to upgrade, let us know, but we will be pushing heavily for it.