RSS Feed
Latest Updates
Jan
21
cPanel TSR-2016-0001 Security Announcement
Posted by Will H on 21 January 2016 06:42 AM

The cPanel security team identified several security issues in their control panel software. There is no reason to believe that these vulnerabilities have been made known to the public.

As of now, none of your site(s) are affected. We have taken the added security measure of updating CPanel on all shared/VPS/Dedicated servers to ensure that our clients are well protected from these potential vulnerabilities.

If you have any questions or concerns please let us know. We are here 24-7 to address your needs.

 


Read more »



Sep
8
cPanel Quota Maintenance - September 13, 2015
Posted by Steven M. on 08 September 2015 06:42 PM

Date and time:
Sept 13, 2015 - Starting at 8:00PM PST (GMT -8:00)

Work to be completed:
Due to bugs in the recent cPanel version, 11.50, we are opening a maintenance window on September 11th, 2015 starting at 8:00PM PST. This window will last until business hours the following day at 4:00AM PST. No disruption to production websites or servers are expected during this time.

We will be resetting quotas for accounts which currently show 'unlimited' due to an accounting problem in cPanel 11.50. Accounts will be reset from unlimited back to the quotas in the plan they are assigned in WHM. This will not cause issues for any accounts within the assigned limits and the monthly quotas that started to count from September 1, 2015 when the month rolled over.

We encourage you to check any accounts that have custom limits assigned outside of a plan by creating a new plan and assigning it to an account. cPanel/WHM has included a warning about only assigning new quotas via a plan for several versions to ensure it is always set correctly, so you would have been warned multiple times by the system itself. If you don't make any changes and your clients' site are outside of the plan you set for them, your websites will have different quotas than expected. This could result in the affected site(s) not being able to store data such as email or database data.  It is very important to stay within the plan limits you assign to your customers.  If they exceed a limit, simply upgrade them to a new plan.

If you have any questions or concerns about this maintenance, please open a ticket here:

https://help.eleven2.com


Read more »



May
20
Los Angeles Datacenter Outage 5/20/2015
Posted by Brandon Pendleton on 20 May 2015 07:55 PM

As many of you know early this morning we had a utility power issue at our datacenter, typically what happens during a failure is the UPS battery backup system takes the load which did occur, however the power failure happened quickly (Utility power turned off, then back on, UPS kicked off, Utility power back off, and after this second iteration the UPS system had a split second of off time between failure and battery backup). This caused our servers to power cycle. Most of our servers did come back on, but during any power failure we triage every server to make sure no issues are present, while most did not have any issues a few did in which case we had to go hands on with the servers to check data integrity and stability.

This is a VERY uncommon incident but the team responded as trained and executed our emergency failure plan successfully. We understand many customers were effected and are now cleaning up any remaining tickets. We sincerely apologize for this inconvenience and understand your websites/email are mission critical.

 

We thank you for your patience in the matter and are not seeing any issues currently, if you are still experiencing issues please do submit a ticket. ~Management


Read more »



Oct
19
Welcome to the new Support Center
Posted by Jon Eichler on 19 October 2014 09:59 PM

Welcome to the new home for all things eleven2 support!  We are always taking in feedback and working to improve our products and support.  After reviewing a lot of customer feedback we have moved to a new independent support center that offers loads of new features that are benefital to you the clients as well as us.  With this new support center we will be able to increase our reporting and better ensure and raise the quality of support that you deserve.  The new support center uses your existing brain login and will always remain synced so there is no need to juggle passwords.  We have also preserved your existing ticket history so we will be able to refrence any past issues as needed.  We thank you for being a continued valueable client of eleven2 and look forward to serving you in this new chapter of eleven2 support!  As always if you have any feedback please don't hesitate to contact our managment team at [email protected]


Read more »